Shipping & Returns

Shipping costs are calculated and displayed during the checkout process before the purchaser proceeds to payment options

Any Order containing Jewelry over $100 to Africa and South America MUST be paid for by Western Union Money Transfer to us in Jerusalem. Please contact us for details.

Purchaser assumes any and all risk, and is solely responsible for, any compliance issues involved in the shipment of shofars, including meeting all compliance regulations for the import of animal products. All our horns are religious items and free to use under any term of law concerning protected animals. Nevertheless, some countries may ask for additional evidence regarding the hygiene of the shofar. Additionally, the purchaser assumes any and all risk, and is solely responsible for, any customs issues, including but not limited to, the inspection, confiscation or fees charged regarding the shipment of the shofar.

Return Policy - refund

Products must be returned BY REGISTERED MAIL ONLY within 7 days of having received the order. After this, it is at our discretion.

Shipping costs for exchanging goods shall be charged to the customer

If there are any customs charges made to us for returned goods(sometimes happens) the customer shall assume responibility for these charges - proof of charge shall be given to the customer. To avoid these charges please state 'Returning goods' clearly on package being returned

Customs and duty -Please note that all shipments to US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

For refund, please review the following return policy:

Mail returns to (by registered mail):

JGS
P.O. Box 101,
Jerusalem, 91000
ISRAEL

1. Refund Amount:

   The refund will be 100% of your purchase price less shipping costs and possible customs charges/ transactions fees our end. Furthermore, we do not cover any costs involved with return shipment.

2. Refund Period:

   Products must be returned BY REGISTERED MAIL ONLY within 7 days of having received the order.

3. Payment for returns or cancelled orders:

   All refunds shall be paid into a Paypal account - Paypal charges shall be borne by customer.
   

4. For product exchanges:

5. Items that need to be exchanged must first be returned to us by Registered Mail. Once received back in our shop we shall send the replacement item. Shipping costs for return posting to customer shall be charged to the customer.

6. Packages not collected:

   If a note is left by the postal service for a customer to collect a package sent from The Jerusalem Gift Shop and the package is returned to us because it was not collected (typically after 2 weeks), we shall charge shipping costs a second time for re-shipping of order.