The Jerusalem Gift Shop Terms and Conditions
This Terms and Conditions Policy was last updated on October 20th 2015.
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- ACCEPTANCE OF TERMS
- PRODUCT AVAILABILITY, IMAGES, CATALOG AND PRICING
Please note that given the nature of our business products may go out of stock before we have an opportunity to update that information on the website. You therefore understand that our online catalog is not a legal offer, but is rather contingent on availability, and the prices are subject to change without notice. In the event that the product you purchased is out of stock, we will either fully refund you or give the alternative options that may suit your needs. While we certainly do our best to ensure the accuracy of product descriptions and prices, we cannot make such guarantees. As such, you recognize that prices may be displayed incorrectly or inaccurately on our Site due to system errors or typographical errors.
The Jerusalem Gift Shop reserves the right to correct any and all errors when they do occur. The Jerusalem Gift Shop will not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped before The Jerusalem Gift Shop becomes aware of the error, you agree to either return the product or pay the difference between the actual and charged prices.
The Jerusalem Gift Shop displays images of its diamond products online. You understand that these images are sample images representing the product’s characteristics in type and size; The Jerusalem Gift Shop does not display images of each of its diamonds. Diamonds displayed on the Site do not represent the actual product that you will receive if you purchase the diamond product. Please keep in mind that the products we display in our online catalog may appear larger or smaller than the actual size of such products; likewise, the coloring of the products may appear slightly differently than actual product colors depending on your computer and monitor. Note that three dimensional (3D) images and sketches contain a level of inherent distortion. Nor can The Jerusalem Gift Shop guarantee that your monitor’s display of any product color, texture or detail will be accurate.
In addition, The Jerusalem Gift Shop does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. If a product offered by The Jerusalem Gift Shop is not as described, your sole remedy is to return it in unused condition and in compliance with the The Jerusalem Gift Shop return policy. The Jerusalem Gift Shop provides to its users general and educational material in order to convey general information to its users. You understand that The Jerusalem Gift Shop is not an authority on the subject matters of stones or jewelry, and your decision to purchase should not be based on this information without independently verifying the educational information provided on the Site. While The Jerusalem Gift Shop takes pride in the accuracy of the information it provides, The Jerusalem Gift Shop cannot guarantee that the informational and educational material will be accurate at all times.
The Jerusalem Gift Shop reserves the right to refuse the fulfillment of any order, at any point pre or post order, at its discretion and without obligation to report the grounds for refusal should there be any. Placing an order with The Jerusalem Gift Shop, including via the website, online checkout, chat, or via a phone representative, in no way binds the Site to fulfill an order. Order fulfillment is carried out in best business practice and in good faith; The site therefore reserves the right to decline fulfillment of orders placed with direct or indirect intentions unknown to The Site, including but not limited to the intention to return placed orders and intentions concerning product comparison.
The content and nature of personalized products available in the The Jerusalem Gift Shop product catalogue, including the language, words and spelling of name jewelry, are in no way a representation of the Site's interests or opinions. The Jerusalem Gift Shop reserves the right to refuse personalization of jewelry containing but not limited to profane, discriminatory or otherwise offensive language at its discretion and without obligation to report the grounds for refusal should there be any.
*Please note: The Jerusalem Gift Shop customers are responsible for verifying and paying any local customs, taxes or duties levied by the country designated in your shipping address. Order total does not include any country-specific or local fees.
- RETURN POLICY
Shipping costs are calculated and displayed when you click on the 'Get a Quote' link after adding product to shopping cart.
No shipping direct to Malaysia, Syria, Iran or Saudi Arabia.
We do not take any responsibility for delivery to P.O Boxes - We do not recommend P.O boxes - customer shall assume any and all risk if he/she requests delivery to a P.O Box.
If a customer requests a message for delivery on the package such as "Leave at door if no one at home" customer shall assume full responsibility if package is not received.
If a customer gives an incorrect delivery address and the package is returned to us - Customer shall assume all potential customs charge/return shipping charges our end and the cost of reshipping to correct address.
Any Order over $100 to Africa and South America MUST be paid for by Western Union Money Transfer to us in Jerusalem. Please contact us for details.
If a customer places an order and requests 'Gift Wrapping' but does not tick the 'Add Gift Wrap' box we shall update order accordingly.
Purchaser assumes any and all risk, and is solely responsible for, any compliance issues involved in the shipment of shofars, including meeting all compliance regulations for the import of animal products. All our horns are religious items and free to use under any term of law concerning protected animals. Nevertheless, some countries may ask for additional evidence regarding the hygiene of the shofar. Additionally, the purchaser assumes any and all risk, and is solely responsible for, any customs issues, including but not limited to, the inspection, confiscation or fees charged regarding the shipment of the shofar.
We cannot be held responsible for packages being held up at any country's custom offices.
How we calculate estimated delivery time
The estimated delivery time of your order is calculated by factoring processing time and shipping time.
The processing time of your order reflects how long it takes for your products to be prepared for shipment from our suppliers, while shipping time is dependent on the shipping method that you selected from the various options available to you.
* Please note that delivery time is an estimate, and that The Jerusalem Gift Shop is not responsible for delays due to local customs, postal schedules, holidays or weather conditions.
Our shipping options
Surface Mail - Shipping by Boat: Delivery time is typically 6 - 15 weeks from time of posting.
Shipping by Registered Air Mail from Jerusalem: Delivery time typically 14-21 days from time of posting.
Express Mail Service with tracking: Delivery time is typically 4-7 business days from time of posting.
Return Policy - refund
Products must be returned BY REGISTERED MAIL ONLY within 7 days of having received the order. After this, it is at our discretion.
Shipping costs for exchanging goods shall be charged to the customer
If there are any customs charges made to us for returned goods(sometimes happens and can be expensive) the customer shall assume full responsibility for these charges - proof of charge shall be given to the customer. To help avoid these charges please state 'Returning goods' clearly on package being returned.
Customs and duty -Please note that all shipments to US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
For refund, please review the following return policy:
Mail returns to (by registered mail):
P.O. Box 101,
- Refund Amount:
The refund will be 100% of your purchase price less shipping costs and possible customs charges/ transactions fees our end. Furthermore, we do not cover any costs involved with return shipment.
- Refund Period:
Products must be returned BY REGISTERED MAIL ONLY within 7 days of having received the order.
- Payment for returns or cancelled orders:
All refunds shall be paid into a Paypal account - Paypal charges shall be borne by customer.
- For product exchanges:
- Items that need to be exchanged must first be returned to us by Registered Mail. Once received back in our shop we shall send the replacement item. Shipping costs for return posting to customer shall be charged to the customer.
- Packages not collected:
If a note is left by the postal service for a customer to collect a package sent from The Jerusalem Gift Shop and the package is returned to us because it was not collected (typically after 2 weeks), we shall charge shipping costs a second time for re-shipping of order. If a package is returned because the customer filled in an incorrect shipping address 2nd posting shall be charged to customer. Post office charges for returning packages to J.G.S must be borne by customer if he/she requires the package to be resent - Proof of Post office charge shall be given to customer.
- Damaged in transit:
If your order was received damaged you must immediately email a photograph of the condition of the package and the damaged good/s themselves to firstname.lastname@example.org
Not satisfied with product
We go to great lengths to provide the highest quality products, hand picking every item before sending them to our customers - If you are not satisfied because you believe the product was not as shown in the photograph or described on our website please, first take a photo and email with your reason for wanting to return the package to: email@example.com
All products must be returned in their original unopened package.
We do not accept returns for: Cosmetics or clothing . Purchaser assumes responsibility for any and all damage to the product during the return shipment.
- INTELLECTUAL PROPERTY; LIMITED LICENSE TO USERS
- In addition to the Materials and Services offered by The Jerusalem Gift Shop, this Site also make available materials, information, and services provided by third parties (collectively, the “Third Party Services”). The Third Party Services may be governed by separate license agreements that accompany such services. The Jerusalem Gift Shop offers no guarantees and assumes no responsibility or liability of any type with respect to the Third Party Services or products. You agree that you will not hold The Jerusalem Gift Shop responsible or liable with respect to the Third Party Services or seek to do so.
- Except as expressly indicated to the contrary elsewhere on this Site, you may view, download, and print the Site content subject to the following: (a) the content may not be modified or altered in any way; (b) you may not remove any copyright or other proprietary notices contained in the content; (c) The Jerusalem Gift Shop reserves the right to revoke the authorization to view and download the content available on this Site at any time, and any such use shall be discontinued immediately upon notice from The Jerusalem Gift Shop.
- The rights granted to you constitute a license and not a transfer of title. The rights specified above to view the Site content are not applicable to the design or layout of this Site. Elements of this Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.
- All candles and candle using products sold on the worldofjudaica.com web site and the materials, content and products provided herein are provided on an "as is" and "as available" basis. Clixie makes no representations or warranties of any kind or nature whatsoever, either express or implied, as to the operation of this web site or the content, materials, products and services provided herein, and expressly disclaims to the fullest extent allowed by law all warranties, whether express or implied, including without limitation all warranties of merchantability, fitness for a particular purpose, title or noninfringement or any warranty or representation that the operations and functions of this site shall be uninterrupted or error free or that any defects will be corrected.
- TRADEMARK INFORMATION
The trademarks, logos, and service marks, including the The Jerusalem Gift Shop family of trademarks, such as “The Jerusalem Gift Shop” and “Engaging Diamonds and Jewelry,” (the “Marks”) displayed on this Site are the property of The Jerusalem Gift Shop or other third parties. You are not permitted to use the Marks without the prior written consent of The Jerusalem Gift Shop or such third party that may own the Marks.
- USER CONDUCT
In using the Site, including all Services and Materials available through it, you agree: not to upload, post, or otherwise transmit through the Site any viruses or other harmful, disruptive, or destructive files; not to create a false identity; not to use or attempt to use another’s account, password, service, or system without authorization from; not to disrupt or interfere with any other user’s enjoyment of the Site or affiliated or linked sites; not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, or any Services, Materials, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site or any linked sites.
- WARRANTIES AND DISCLAIMERS
Except as expressly provided otherwise in this Agreement or in a written agreement between you and The Jerusalem Gift Shop, this Site, and all Materials and Services, including all the jewelry, accessible through this Site are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement.
Without limiting the foregoing, The Jerusalem Gift Shop makes no warranty that (i) the Services and Materials will meet your requirements; (ii) the Services and Materials (including the accuracy of any product prices and descriptions) will be uninterrupted, timely, secure, or error-free; (iii) the results that may be obtained from the use of the Services or Materials, including product descriptions, and customer feedback will be effective, accurate, or reliable; and (iv) the quality of any Services or Materials, including jewelry, obtained or accessible by you through the Site will meet your expectations.
We may upload to the site content provided to us by our users, including customer reviews and proposal and wedding stories. You understand that while we certainly hope that our users will provide us with accurate information, we do not independently verify such information and cannot guarantee the accuracy of the content provided to us by our users.
You understand and acknowledge that (i) The Jerusalem Gift Shop does not control, endorse, or accept responsibility for any content, products (including jewelry), or services offered by third parties through the Site; (ii) The Jerusalem Gift Shop makes no representation or warranties whatsoever about any such third parties, their content, products (including jewelry), or services; (iii) any dealings you may have with such third parties are at your own risk; and (iv) The Jerusalem Gift Shop shall not be liable or responsible for any content, products, or services offered by third parties.
- DISCOUNTS AND GIFT CARDS
Promotional or coupon codes can be redeemed on the Site through online checkout or via phone order. These discounts may only apply to certain items or groups of items. The coupon code is valid for only those items specified in association with the code and expiry dates may apply. Only one coupon code may be used per order, and users redeeming a gift card may not apply a coupon to their gift card purchase. The Jerusalem Gift Shop gift cards can only be purchased and redeemed in U.S. dollars. For security purposes, The Jerusalem Gift Shop requires that you provide credit card details when redeeming your gift card or your PayPal account email address. The card will not be charged unless the order total is greater than the amount on the card. Total gift card purchase cannot exceed 1,000 U.S. dollars per order. The Jerusalem Gift Shop gift cards are sent via email, after payment processing has been completed. The gift cards are non-transferrable, cannot be redeemed for cash and cannot be returned for a cash refund. Unused amounts on your The Jerusalem Gift Shop gift card will remain intact for future use. If the gift card does not cover the total purchase amount, the customer is responsible for paying the remainder of balance at the time of purchase. The Jerusalem Gift Shop is not responsible for lost or stolen gift cards. Gift cards may be used on the Site via online checkout or phone order, and coupons and discounts cannot be applied to gift card purchases.
- PERSONAL INFORMATION AND PRIVACY
- LIMITATION OF LIABILITY
In no event, including, without limitation, negligence, shall The Jerusalem Gift Shop, its subsidiaries, affiliates, agents, officers, directors, employees, partners, or suppliers be liable to you or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from shipping damage or loss (unless The Jerusalem Gift Shop provides otherwise in writing), whether or not Company has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of or the inability to use this Site, its Services, or Materials, the statements or actions of any third party on or through the Site, any Services available through the Site that are delayed or interrupted, or any website referenced or linked to or from this Site.
- INDEMNITY AND LIABILITY
- GOVERNING LAW AND JURISDICTION
By accessing this Site, you and The Jerusalem Gift Shop agree that all matters relating to your access to, or use of, this Site shall be governed by the statutes and laws of the State of Israel, without regard to the conflicts of laws principles thereof.